A private branch exchange (PBX) is a confidential telephone system that switches calls between user extensions on local lines while connecting them all to the public switched telephone network (PSTN) (PSTN). This system offers call routing, call forwarding, conference calling, faxing, voicemail, automated greetings, and touch-tone menus. 3cx Slough
Traditionally, a PBX telecommunication system would be owned and operated by the company that used it and would include items such as a switchboard, a network of phone lines, a computer to manage call switching, and telephone trunk lines.
Even though an increasing number of businesses are transitioning to voice over internet protocol (VoIP) technology from traditional phone lines, they still require the services provided by a PBX system because it is highly likely that the majority of their customers will continue to contact them via traditional phone systems. However, the high cost of setting up the design and the limited mobility and accessibility it provides may pose a problem for small and medium-sized businesses.
Hosted PBX VoIP services enable businesses to use all of the functions of a PBX system at a fraction of the cost of installing such a system on their premises.
So, how exactly does hosted PBX VoIP work?
Put, hosted PBX VoIP provides PBX feature set services using hardware located in a different location than its users. The term “hosted” in the name refers to the PBX and related equipment being located offsite at the provider’s site, with users connecting to the provider via broadband internet to access the service.
In this system, the service provider is in charge of operating and maintaining the PBX system and routing all incoming and outgoing calls, relieving the companies that use it of the expense and responsibility of setting up the equipment and training in-house personnel use it. As a result, the initial cost of a hosted PBX VoIP system will be limited to a service fee, the cost of the IP-enabled devices to be used, and the cost of a router.
The fact that the hosted PBX system can be accessed via VoIP adds several benefits to this service. In general, VoIP systems transmit higher-quality data than phone lines. In terms of mobility, because the VoIP device required to connect to the system is an internet connection, the hosted PBX VoIP can be accessed from almost anywhere, eliminating the need to be tied to a wired-in telephone. This is especially useful for businesses that require mobility or have multiple small offices in different locations. It’s also as simple to scale up or scale down a hosted PBX VoIP system as it is to connect or disconnect a mobile device from the service.
Many businesses are taking advantage of the low-cost, high-quality communications services provided by these systems. Perhaps it’s time to learn more about how PBX VoIP works for your company.